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Trivex Lens Specialist Community Blog | Improving Patient Experience

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August 17, 2016

Take a Break from Contacts during Allergy Season

Improving Patient Experience

When allergy season strikes, it brings an abundance of symptoms to those who suffer, including itchy and watery eyes. 22 million Americans endure seasonal allergies and is something you can and should be discussing with your patients. This is especially true for those who are contact wearers, since contacts can add even more to their irritation.

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June 22, 2016

Strategies for Recommending Different Styles of Lenses

Improving Patient Experience

Every new day brings new patients, new eye care needs for existing patients, and new eye care technologies. Your patients are likely looking for spectacles that offer the clearest vision, the best possible eye protection, the strongest resistance to impact, and the best overall value. The trouble is that the lenses that offer this combination of features could be more expensive than your patients expect, which could be an intimidating prospect – especially for newer patients.

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February 10, 2016

3 Winter Eye Care Tips

Improving Patient Experience

When it comes to caring for your patient’s eyes, you may not give winter a second thought. But they don’t need to be lounging at a pool or on the beach to experience damage from the sun’s harsh rays! As an eye care professional, it’s your job to ensure that your patients are caring for their eyes year round.

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January 20, 2016

4 Ways You Can Provide a Better Patient Experience

Improving Patient Experience

Think right now about a customer service experience. Chances are that you immediately thought of a very good experience – or, perhaps, a very bad one. A good or bad experience can each leave quite the impression on a customer – and this is especially true in the world of healthcare.

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September 16, 2015

Patient Handover

Improving Patient Experience

Patient Handover, a vital part of the patient journey

By Paul Surridge – Chief Executive, Sight Care Group

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August 5, 2015

The Move to “Omnichannel”

Improving Patient Experience

Retail optical practices in 2015 are facing a tougher environment than ever before, and opticians are fighting to remain competitive in the market.

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July 14, 2015

Create an environment where people want to buy

Improving Patient Experience

By Paul Surridge – Chief Executive Sight Care Group

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April 22, 2015

Meet Tanya

Improving Patient Experience

Continuing from our last week blog, see here to read the full blog Online customers experience.

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April 14, 2015

When Patients Do Their Homework

Improving Patient Experience

Continuing from our last week blog, see here to read the full blog Patient Case Study, Lindsey.

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April 7, 2015

Patient Case Study: Lindsey

Improving Patient Experience

A successful optician develops high quality relationships with their patients over several years. Of course, any long-term customer relationship can have its challenges — and as an optician, it’s your responsibility to listen closely to your patient, consider their concerns, and offer intelligent recommendations that meet their needs. It’s also your job to protect your reputation and engender loyalty in doing so.

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January 15, 2015

A brief history of Trivex material

Improving Patient Experience

Trivex material has a unique history. The original chemistry was developed by another company for use as helicopter windshields and fighter jet canopies for the military. This new polymer technology provided extreme impact resistance, amazing optical clarity and ultra-lightweight performance. In development for more than a decade by the military, the technology was subjected to rigorous ballistic and extreme performance testing.

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January 9, 2015

How a lens is made

Improving Patient Experience

We created this animation on the manufacturing process for Trivex lenses a few years ago and I wanted to share it with you.

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December 16, 2014

What Are Patients Looking For In Their Eyewear?

Improving Patient Experience

We recently conducted a survey among spectacle wearers in the U.S. that affirmed while consumers are interested in lenses that provide a combination of features, they are unfamiliar with their choices. Results suggested that patients would benefit from further education on the part of their eyecare professional, as survey respondents reported a tendency to defer to an eyecare professional’s recommendation when selecting a lens material.

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December 2, 2014

Features and Benefits of Trivex® lenses

Improving Patient Experience

DIFFERENTIATE YOUR BUSINESS WITH TRIVEX® MATERIAL

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November 25, 2014

Eye tests every 2 years

Improving Patient Experience

I wanted to write about the importance of regular eye tests, so I searched the internet first and look what I found – a ‘must read’ article published in The Telegraph in June 2014: “Eye tests 'could spot' early Alzheimer's disease”.