When allergy season strikes, it brings an abundance of symptoms to those who suffer, including itchy and watery eyes. 22 million Americans endure seasonal allergies and is something you can and should be discussing with your patients. This is especially true for those who are contact wearers, since contacts can add even more to their irritation.
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Trivex Lens Specialist Community Blog | Improving Patient Experience
Every new day brings new patients, new eye care needs for existing patients, and new eye care technologies. Your patients are likely looking for spectacles that offer the clearest vision, the best possible eye protection, the strongest resistance to impact, and the best overall value. The trouble is that the lenses that offer this combination of features could be more expensive than your patients expect, which could be an intimidating prospect – especially for newer patients.
When it comes to caring for your patient’s eyes, you may not give winter a second thought. But they don’t need to be lounging at a pool or on the beach to experience damage from the sun’s harsh rays! As an eye care professional, it’s your job to ensure that your patients are caring for their eyes year round.
Think right now about a customer service experience. Chances are that you immediately thought of a very good experience – or, perhaps, a very bad one. A good or bad experience can each leave quite the impression on a customer – and this is especially true in the world of healthcare.
Patient Handover, a vital part of the patient journey
By Paul Surridge – Chief Executive, Sight Care Group
Retail optical practices in 2015 are facing a tougher environment than ever before, and opticians are fighting to remain competitive in the market.
By Paul Surridge – Chief Executive Sight Care Group
Continuing from our last week blog, see here to read the full blog Online customers experience.
Continuing from our last week blog, see here to read the full blog Patient Case Study, Lindsey.
A successful optician develops high quality relationships with their patients over several years. Of course, any long-term customer relationship can have its challenges — and as an optician, it’s your responsibility to listen closely to your patient, consider their concerns, and offer intelligent recommendations that meet their needs. It’s also your job to protect your reputation and engender loyalty in doing so.
Trivex material has a unique history. The original chemistry was developed by another company for use as helicopter windshields and fighter jet canopies for the military. This new polymer technology provided extreme impact resistance, amazing optical clarity and ultra-lightweight performance. In development for more than a decade by the military, the technology was subjected to rigorous ballistic and extreme performance testing.
We created this animation on the manufacturing process for Trivex lenses a few years ago and I wanted to share it with you.
We recently conducted a survey among spectacle wearers in the U.S. that affirmed while consumers are interested in lenses that provide a combination of features, they are unfamiliar with their choices. Results suggested that patients would benefit from further education on the part of their eyecare professional, as survey respondents reported a tendency to defer to an eyecare professional’s recommendation when selecting a lens material.
DIFFERENTIATE YOUR BUSINESS WITH TRIVEX® MATERIAL
I wanted to write about the importance of regular eye tests, so I searched the internet first and look what I found – a ‘must read’ article published in The Telegraph in June 2014: “Eye tests 'could spot' early Alzheimer's disease”.