Your patients may express frustration to you about their spectacles. They could be adjusting to life with their first pair, or they could be adjusting to the twentieth new prescription they have had since they were six years old. Either way, they may have plenty of complaints about the litany of nuisances associated with them.
It’s undeniable that living with prescription spectacles can be difficult at times. Their struggle with their eyeglasses may lead them to think they are dealing with problems most other people don’t experience. As their eye care professional, you have the knowledge and resources to show them that isn’t the case. For example, you could inform them that, according to a 2014 PPG Eyewear Survey, the majority of people who rely on their spectacles for everyday tasks wear them for at least 80% of their day.
This survey shows that 59% of respondents wear their spectacles for at least 80% of their day, and 53% of respondents cannot complete everyday tasks without them. If your patients are worried about the minor inconveniences associated with corrective eyewear, you should try to reframe the issue as a matter of daily importance for them.
Your patients owe it to themselves to make the most of their eye care. Their frustrations with their eyewear experience, whether from social annoyances or quality issues with their spectacles, come second to their ability to see clearly. They should treat their spectacles as an investment in their vision, the safety of themselves and those around them, and their individual sense of style.
Unfortunately, some of your patients may let their frustrations get the best of them. They may think it’s in their best interest to see you for an exam, get their prescription, and leave to order their spectacles online. If they are doing this, they are potentially missing out on important information that could improve their eye care experience.
As their eye care professional, you have an opportunity to turn this frustration into an improvement. Provide these patients with the caring service they need, addressing their questions and worries. Try to save their style and social concerns for after the discussion of their lenses, but do not be dismissive. Engage them on a deeper level than just their prescription. This will help you build trust, which will help them embrace the importance of your advice.
Wearing spectacles may be annoying at times, but it can be the best vision correction option for many of your patients. Take the time to listen to their specific needs and what they value in their spectacles, and then recommend Trivex lens material – a lens material that is designed to meet or exceed their expectations..