In 2015, we all spend a significant portion of our lives online. From making purchases to interacting with friends to conducting business, we all “live” on the Internet, in one way or another.
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I was very happy to meet some of you during several conferences over the last months. Thank you for stopping by to say hi and thank you for all your feedback – this is greatly appreciated by myself and the team. We will work on incorporating your feedback in the Trivex Lens Specialist program… In fact, let’s start right now.
Hoya has always been known as a progressive forward thinking company with cutting edge technology across its Life care and Information Technology divisions.
Continuing from our last week blog, see here to read the full blog Online customers experience.
In last blog we described the story of Lindsey: A long-term patient who presented some unique challenges to you, her optician. Namely, she had done quite a bit of independent research online, putting you in a difficult position. Fortunately, you were able to quell her concerns and offer a pair of progressive Trivex photochromic lenses to fit her diverse spectacle needs.
Continuing from our last week blog, see here to read the full blog Patient Case Study, Lindsey.
A successful optician develops high quality relationships with their patients over several years. Of course, any long-term customer relationship can have its challenges — and as an optician, it’s your responsibility to listen closely to your patient, consider their concerns, and offer intelligent recommendations that meet their needs. It’s also your job to protect your reputation and engender loyalty in doing so.